We are committed to
safeguarding your privacy and ensuring that your Personal Data is
we collect and how we process and protect that data.
We shall keep your Personal Data confidential and shall ensure that our
policies and practices with respect to the collection, use, retention,
disclosure, transfer, security and access of your Personal Data comply with the
laws of Hong Kong. Where our Services are subject to privacy legislation other
than that of Hong Kong, this PICS shall apply so far as it is consistent with
such local legislation.
Collection Statement ("PICS")
This PICS is issued pursuant to the PDPO in relation to the operation and
management of Customer Plus which is provided by Hongkong International
Terminals Limited and its affiliates (together referred to as "HIT", "we" or
1. This PICS is last updated on the Effective Date.
Under this PICS, unless the context otherwise requires, the following words and
expressions shall have the following meanings:
2.1. "Customer Plus" means an advanced B2B
web-based system and associated mobile application which enhances efficient
communication between our customers and us through providing easy access for Users
to exchange or retrieve terminal, vessel and container information.
"Database" means the database of our customers' Personal Data.
2.3. "Effective Date" means 1st April 2020.
2.4. "Our App" means Customer Plus and any
other mobile application operated by us in relation to Customer Plus.
2.5. "Our Services" means any services
provided by us in connection with Our App and/or Our Website and/or Customer Plus
and/or any other related services.
2.6. "PDPO" means the Personal Data
(Privacy) Ordinance (Cap.486).
2.7. "Personal Data" has the meaning
ascribed to it under the PDPO.
2.8. "Our Website" means https://www.hit.com.hk/cplus/
2.9. "Registered User" means our customer
who has registered for an account in Our App and/or Our Website and/or Customer
2.10. "User" means Registered User and any other users of our
App and/or Our Website and/or Customer Plus.
Personal Data: what
we collect and why
3. In order for you to become a User and to enjoy Our Services,
it is necessary for you to provide us with certain essential Personal Data as
indicated at the time of collection. We may also ask for other
information which helps us to offer you tailored products and services that we
think may be of interest to you. The types of Personal Data we may
collect include your name, position, email address and telephone number.
4. We shall have the right to collect, hold, process and/or
use, the Personal Data in the Database in each case for the purposes as set out
in, and in accordance with, this PICS. If you are unable or unwilling to
provide us with complete and correct Personal Data, we may not be able to
provide or continue to provide our products and services to you including all
or part of Our Services.
Use of your Personal
5. You agree that the Personal Data you provide to us and all
information relating to the use of Our App and/or Our Website and/or Our
Services may be used and retained by us for:
5.1. processing your application as a User;
5.2. providing you with our Services;
5.3. the normal management, operation, and maintenance of Our
App and/or Our Website;
5.4. providing you with regular communications from us with
details of our business and relevant benefits;
5.5. providing you with Our Services which you have
5.6. processing your order for Our Services, including verifying
your payment details/status (where applicable);
5.7. carrying out data sorting and analysis to enable us to
better understand your characteristics and usage behaviour and to provide other
services better tailored to your needs, and to assist us in selecting services
that are likely to be of interest to you;
5.9. designing new or improving existing services provided by
us and/or our affiliates and related companies to you;
5.10. investigation of complaints suspected suspicious transactions, and
research for service improvement;
5.11. prevention or detection of crime;
5.12. disclosure as required by law, regulation or legal
in order to enforce or apply the terms herein and any other agreement to which
you and we are a party, as applicable;
5.14. aggregated behavioural analysis;
improvement of our marketing and promotional effort;
administration, security and other legitimate business purposes.
may also use Personal Data to contact you:
to deliver messages that you have requested;
to deliver information to you that, in some cases, is targeted to your
interests, such as new services, unless you have indicated, under with clause 12.5
below, that you do not wish to receive this information.
7. We may disclose and transfer (whether in Hong Kong or
abroad) your Personal Data to our agents or contractors under a duty of confidentiality
to us who provide administrative, data processing, research and marketing,
distribution, telecommunications, professional or other similar services to us.
8. We may also disclose and transfer (whether in Hong Kong or
abroad) to any of our actual or proposed assignees or transferees of our rights
with respect to your Personal Data in connection with a re-structuring of our
business, and/or merger (as between us and a third party), sale, or transfer
(whether of assets or shares, in whole or in part), to use, hold, process or
retain such Personal Data for the purposes mentioned in clauses 5 and 6 above.
collected from you (Cookies)
about you when you visit the Our Website, Our App and our other related
websites ("Sites"). Cookies are files that store information on your computer
hard drive or browser that mean that we can recognise that you have visited our
Sites, by evaluating the use of our Sites and reviewing your browsing and
shopping habits, personalizing your website experience, evaluating website
activity on our Sites and generally making our Sites easier to use.
10. The types of data we may collect from you when you visit the
a) information about the type of browser you use;
b) details of the web pages you have viewed;
c) your IP address;
d) the hyperlinks you have clicked; and
e) the websites you visited before arriving at our Site.
11. You may refuse to accept Cookies (by modifying the
relevant Internet options or browsing preferences of your computer system), but
to do so you may not be able to utilize or activate all of the functions and
services of our Sites.
Your rights in relation
to your Personal Data
12. You have the right to:
12.1. check whether we hold any of your Personal Data;
12.2. access your Personal Data held by us;
12.3. require us to correct any Personal Data which is
12.4. ascertain our policies and practices (from time to
time) in relation to Personal Data and the type of Personal Data held by us;
12.5. opt out from receiving direct marketing materials from
us at any time.
Any request in relation to the above shall be in writing (sent by post or
email) and addressed to Data Protection Officer at:
1/F, Tower 1, Terminal
Container Port Road
Email address: firstname.lastname@example.org
For enquiries, please contact our customer service hotline at 852-2619 6868 or email
us at email@example.com.
13. In accordance with the Ordinance, we have the right to
charge you a reasonable fee for the processing of any Personal Data access
14. We maintain appropriate technical and organizational
measures to protect the Personal Data you provide to us against accidental or
unlawful destruction, loss, alteration, authorized disclosure of, or access to
your Personal Data.
15. Our Website may contain hyperlinks to other websites
provided by third parties. We do not control these third-party websites or any
of the content contained on those websites. Once you have left our
website, we cannot be responsible for the protection and privacy of any
information which you provide. You should exercise caution and look at
the privacy statement for the website(s) you visit.
rights under the PDPO.
17. If there is any inconsistency or conflict between the
version shall prevail.
construed in accordance with, the laws of the Hong Kong Special Administrative
time by posting an updated version on the Our Website and Our App.