Main Duties:

• Work closely with users in the Company to collect the development of user requirements, assist to recommend solutions on terminal operating system improvements and support to write-up business processes to fit business needs

• Liaise with development team on resources allocation and scheduling of tasks

• Facilitate on-site testing and training to ensure the timely delivery of solutions in terms of people and system readiness

• Provide on-site rollout and post-implementation supports, and facilitate on-going enhancements whenever necessary

Requirements:

• Bachelor degree in Industrial Engineering, Computer Science, Operations Management, Operations Research or other related disciplines

• With 1 year relevant working experience in process re-engineering, consulting or other related fields is preferable

• Proficient in the Microsoft 365 suite, with hands-on experience in designing automated workflows and driving AI‑enabled initiatives would be an advantage

• Highly customer-focused and self-motivated with excellent analytical, presentation and communication skills

• Able to work independently and efficiently under pressure and tight schedule

• Strong command of both written and spoken English and Chinese (Cantonese and Putonghua)