Our Satisfaction is our Inspiration

Enhancing Customer Satisfaction
  • Improving Efficiency
  • Enhancing Customer Satisfaction

Hongkong International Terminals Limited (HIT) is committed to actively developing service-enhancing initiatives that deliver real and direct benefits to customers
Electronic Data Interchange and Customer Plus
Mobile Terminal Message System
Tractor Appointment System
eBilling
Gate Automation
Electronic Data Interchange and Customer

HIT's extensive network of electronic communications creates vital links with its customers and port users. The Electronic Data Interchange (EDI) and Customer Plus services allow HIT to electronically transfer data files such as:

• Export booking data

• Stowage instructions and stowage plans
• Loading/discharging container data
• Gate movement logs
• Tractor pre-advice notices & appointments
• Empty delivery & collection notices
• Terminal receipts
• Invoices

These two systems speed up communication, increase efficiency, reduce paperwork and provide value-added services to customers.

Mobile Terminal Message System
HIT's groundbreaking Mobile Terminal Message system, which is also known as the mobile Container Movement Slip (CMS) service, uses mobile phones to deliver all the data needed to identify the location of a container in the yard, including covering the container number, block and stack number.


CMS eliminates waiting time and relieves congestion in the container yard since drivers no longer need to manually collect notification of container locations at HIT's on-site Dispatch Office. Drivers receive CMS messages, as well as special information such as operational arrangements due to typhoons, in the comfort of their own vehicles, well before arriving at the HIT gate.


Since mid-2004, truck drivers have been able to obtain CMS via voicemail, which allows for a seamless delivery of service in an environmentally-friendly workspace. This value-added service is available in three languages: Cantonese, Mandarin and English, and via all mobile phone operators without any additional cost.

Tractor Appointment System

The Tractor Appointment System (TAS) is HIT's innovative scheduling system for collecting inbound, loaded containers. It has helped meet the needs of customers by:

• handling a higher number of tractors without delay

• increasing productivity by assuring that tractors pick up cargo away from discharging areas
• ensuring rapid turnaround for ships and tractors

TAS is a key component of HIT's gate automation process and works in tandem with the main computer system nGen to ensure that containers are efficiently stacked in the yard. Containers ready for collection are always at the top of the stack, making pick-up quick and easy.

eBilling
HIT's state-of-the-art eBilling system features electronic invoices that allow customers to import invoice data directly into their payment processing system, thus minimising manual input and improving the efficiency of their payment processing workflow. In addition, detailed transaction data is available for automated verification with their internal records.
Gate Automation
Gate procedures at HIT are fully automated to increase efficiency and the quality of customer service. Most notably:
• Shippers can call-in their tractor information to ensure rapid turnaround.
• Drivers can make appointments up to three days in advance.
• Drivers use a Common Tractor Identity Card to enter and leave the terminal.
• Our Smart Dual Move System enables drivers to deliver and collect, avoiding empty runs.
• Drivers get instructions via their mobile phones on pick-up and grounding locations through our Mobile Terminal Message system.
• Implemented Remote Container Inspection (RCI) with Optical Character Recognition (OCR) and image processing technologies.
• Gate document digitalization through launching of Electronic Release Order (eRO).