DELIVERING MAXIMUM CUSTOMER SATISFACTION

Customer Service Team
  • Service Delivery
    • Key Facts
    • Processes
  • Customer Service
    • Our Services
    • Customer Service Team
  • Our Customers
  • Port Safety
    • Safety Management System
    • Safety and Health Activities
    • Typhoon Measure

Our Customer Service Team (CST) has been providing customers withone-stop-shop service since 1997

CST is committed to:
Being the focal point between shipping lines and Hongkong International Terminals Limited (HIT)
Catering to special requests
Collecting feedback to improve our service
Following up on customer requests
Building strong relationships

In an ever-changing world, CST aims to

exceed our customers' expectations. In its quest to be the best, CST sets the bar high and has committed to our Customer Service Policy to achieve our goal.

Customer Service Policy

 We value customers' patronage and understand the importance of fostering LONG-TERM, TRUSTING AND HARMONIOUS relationships.

It is our responsibility to provide customers with PROMPT, RELIABLE, FRIENDLY AND PROFESSIONAL SERVICE AT ALL TIMES by:

Recognizing customers' requirements

Assisting customers proactively and enthusiastically
Providing customers with accurate information, professional advice, creative options, and consistent and efficient terminal services
Regularly seeking customers' feedback for continuous improvement


We are committed to delighting customers by exceeding their expectations with our ability to anticipate and fulfill their needs.